{"id":30505,"date":"2025-12-18T16:35:02","date_gmt":"2025-12-18T19:35:02","guid":{"rendered":"https:\/\/cursosonline.cbr.org.br\/?post_type=product&p=30505"},"modified":"2026-06-13T09:40:27","modified_gmt":"2026-06-13T12:40:27","slug":"2026-gestao-de-indicadores-e-campanhas-motivacionais-para-call-center","status":"publish","type":"product","link":"https:\/\/cursosonline.cbr.org.br\/en\/curso\/2026-gestao-de-indicadores-e-campanhas-motivacionais-para-call-center\/","title":{"rendered":"2026 \u2013 Management of Indicators and Motivational Campaigns for Call Centers"},"content":{"rendered":"
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OBJECTIVE<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0<\/p>

The ABCDI Operational Course aims to train managers and customer service teams to strategically utilize the... performance indicators<\/strong> and the motivational campaigns<\/strong> as essential tools for excellence in call centers. The goal is to offer a practical and applied approach to:<\/p>

  • \ud83d\udcca Definition and monitoring of key performance indicators (KPIs)<\/strong>, ensuring greater control and efficiency in the results.<\/p><\/li>

  • \ud83e\udde9 Interpretation of operational metrics<\/strong>, Transforming data into insights for continuous improvement.<\/p><\/li>

  • \ud83d\udca1 Development of motivational campaigns<\/strong>, focused on team engagement and appreciation.<\/p><\/li>

  • \ud83d\udde3\ufe0f Effective internal communication<\/strong>, strengthening the organizational culture and aligning objectives.<\/p><\/li>

  • \ud83d\ude80 High-performance strategies<\/strong>, which combine results-oriented management and motivation to achieve excellence in customer service.<\/p><\/li><\/ul>

    By the end, participants will be prepared to apply management and motivation methodologies that promote... Greater productivity, improved service quality, and satisfaction for both staff and customers.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    MODERATOR<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Dr. Ricardo Rocha<\/span><\/strong><\/h5>

    Director of ABCDI (2025\/2026), Doctor graduated from the federal university of Cear\u00e1 in 1997, Medical residency in radiology and diagnostic imaging at the Mandaqui hospital complex - S\u00e3o Paulo SP, Postgraduate studies in head and neck radiology and neuroradiology at IES\/FAMETRO, Former vice-president and director of professional defense at SOCEARA, Director of SINDESSEC and Coordinator of the imaging department of the association of hospitals in Cear\u00e1.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    SPEAKER<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Ana\u00edlton Salles<\/span><\/strong><\/h5>\n

    I have 25 years of experience implementing and leading Call Center projects, managing multidisciplinary teams and focusing on results. I help companies achieve profits and reach their goals, prioritizing the delivery of project objectives and fostering teamwork. In the private healthcare sector, I have 16 years of experience working in Call Centers for both Payer and Service Provider clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    GENERAL INFORMATION<\/strong><\/h3>\n
    R$ 185.00 \u2013 Value for CBR\/ABCDI Member in good standing
    \nR$ 250.00 \u2013 Price for Non-CBR\/ABCDI Members<\/h5>\n
    *DISCOUNT NOT CUMULATIVE*<\/strong><\/span><\/h5>\n
    \u00a0<\/strong><\/h5>\n
    Format: <\/strong>Online
    \nWorkload:<\/strong> 3h
    \nDate:<\/strong> August 6th \u2013 from 7:30 PM to 10:30 PM<\/h5>","protected":false},"featured_media":30665,"template":"","meta":[],"product_brand":[],"product_cat":[15,37,73],"product_tag":[51,55,60],"class_list":{"0":"post-30505","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-uncategorized","7":"product_cat-abcdi","8":"product_cat-gestaodeclinicas","9":"product_tag-abcdi","10":"product_tag-cbr-clinicas","11":"product_tag-gestao","13":"first","14":"instock","15":"virtual","16":"taxable","17":"purchasable","18":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product\/30505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/types\/product"}],"version-history":[{"count":42,"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product\/30505\/revisions"}],"predecessor-version":[{"id":36995,"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product\/30505\/revisions\/36995"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/media\/30665"}],"wp:attachment":[{"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/media?parent=30505"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product_brand?post=30505"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product_cat?post=30505"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/cursosonline.cbr.org.br\/en\/wp-json\/wp\/v2\/product_tag?post=30505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}