Mude para português Change to English Cambiar a español
2026 – Gestão de Indicadores e Campanhas Motivacionais para Call Center – Colégio Brasileiro de Radiologia e Diagnóstico por Imagem (CBR) Skip to main content

2026 – Management of Indicators and Motivational Campaigns for Call Centers

R$250,00

GENERAL INFORMATION

R$ 185.00 – Value for CBR/ABCDI Member in good standing
R$ 250.00 – Price for Non-CBR/ABCDI Members
 
Format: Online
Workload:
3h
Date: August 6th – from 7:30 PM to 10:30 PM
Course not available for enrollment

Description

OBJECTIVE

 

The ABCDI Operational Course aims to train managers and customer service teams to strategically utilize the... performance indicators and the motivational campaigns as essential tools for excellence in call centers. The goal is to offer a practical and applied approach to:

  • 📊 Definition and monitoring of key performance indicators (KPIs), ensuring greater control and efficiency in the results.

  • 🧩 Interpretation of operational metrics, Transforming data into insights for continuous improvement.

  • 💡 Development of motivational campaigns, focused on team engagement and appreciation.

  • 🗣️ Effective internal communication, strengthening the organizational culture and aligning objectives.

  • 🚀 High-performance strategies, which combine results-oriented management and motivation to achieve excellence in customer service.

By the end, participants will be prepared to apply management and motivation methodologies that promote... Greater productivity, improved service quality, and satisfaction for both staff and customers.

MODERATOR

Dr. Ricardo Rocha

Director of ABCDI (2025/2026), Doctor graduated from the federal university of Ceará in 1997, Medical residency in radiology and diagnostic imaging at the Mandaqui hospital complex - São Paulo SP, Postgraduate studies in head and neck radiology and neuroradiology at IES/FAMETRO, Former vice-president and director of professional defense at SOCEARA, Director of SINDESSEC and Coordinator of the imaging department of the association of hospitals in Ceará.

SPEAKER

More information coming soon.

WhatsApp

Posso ajudar?